Underwriting and distributing phone button guards. The FCC, upon petition, could consider adopting a mandatory order.ģ. The FCC advised manufacturers that, if necessary, it would adopt specific rules to reduce phantom calls. 4 However, most manufacturers do not appear to have heeded this request. On June 9, 1999, the Federal Communications Commission (FCC), which regulates the wireless industry, requested that manufacturers redesign their wireless phones to address the phantom call problem. ![]() Requiring manufacturers to redesign wireless phones. Responses to Phantom Wireless 911 Calls 1. Do not limit yourself to considering what police can do give careful consideration to who else in your community shares responsibility for the problem and can help police better respond to it. Police responses alone are seldom effective in sufficiently reducing or solving the problem. In most cases, an effective strategy will involve implementing several different responses. It is critical that you tailor these responses to local circumstances, and that you can justify each response based on reliable analysis. Conversely, landline 911 problems are best addressed at the local level. Some forms of the problem-such as phantom wireless calls-must be addressed at the federal level, but this will occur only if local agencies combine their efforts to highlight the extent of the problem. They are detailed below, along with other suggested responses, to provide a foundation of ideas for addressing your particular problem. Rather, there is a patchwork of federal, local and private responses. There is no nationally recognized protocol to address 911 misuse and abuse. ![]() Once you have analyzed your local problem and established a baseline for measuring effectiveness, you should consider possible responses to address the problem. Your analysis of your local problem should give you a better understanding of the factors contributing to it. Responses to the Problem of Misuse and Abuse of 911
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